New Clients

Welcome! So glad you found us! Please ensure you have filled out an Intake Form prior to your appointment! If you require any assistance, please call (905) 459-9229 or email the clinic at info@soulhands.ca and we will respond as soon as possible.

Parking Information

Please park at 90 Eastern Ave, closer to Hansen Dental and walk along Eastern to access our clinic at 11B.

When You Arrive

Please come inside! You will find a cozy waiting area as you open the door. If you arrive early for your appointment, please take a seat! Your therapist will come get you as soon as they are available.

Cancellation Policy

To avoid a cancelation fee, please inform us before 24 hours if you need to cancel or reschedule your appointment. The best way to cancel an appointment is online in your Jane.App profile. Or email info@soulhands.ca . Our cancellation fee is the full fee of the appointment. If you have booked your appointment within 24 hours it is considered confirmed and our cancellation policy applies if you need to cancel or reschedule.

Receipts

Yes, you will receive an RMT receipt for ALL appointments.

Mask Policy

Please continue wearing a mask if that is more comfortable for you. If you wish for your therapist to wear a mask during your treatment, just let them know.

Direct Billing

We offer direct billing for most major insurance companies. When you fill out your health intake form the information, we need to direct bill will be collected there. If your insurance company is not on the drop-down list, please let us know so we can update our list!